One of my favorite books in the past couple of years is “The Man Who Lied to His Laptop” by Clifford Nass. He’s a Stanford researcher who has been fascinated with human-computer interaction, but not in the the usual user interface sense – as social interactions.
While this is not a talent management book, the work has profound implications for how we think about the work done in HR circles. For example, Nass has proven that the most common method of doing performance reviews by managers (he calls it the “compliment sandwich” – compliment, criticism, compliment) actually leaves the reviewed employee with the wrong message. They remember the last compliment, not the thing to change.
There’s a nice piece on Nass’ work (and others) from the radio today here.