My new auto mechanic knows a lot about leveraging data to make a decision

Ever had a vehicle with a recurring problem that your mechanic couldn’t solve?  I recently did, and it got me thinking about the physical side of data and decision making.  10 different mechanics are presented with the same symptoms, the same error codes from a computer – basically they all have the same data.

Why did the final mechanic, who had the same information solve a simple problem when others couldn’t?  Just like a tire problem, there are only a few moving parts to making good data driven decisions: Good data, and good talent to synthesize the information, test hypotheses, and draw consulsions to act, using data to validate his decisions.

I didn’t enter the week thinking that I’d take a lesson in business analytics from a great mechanic, but glad I did.

(BTW, if you want to hear the story in all of it’s glory, including a Star Wars theme played in my honor, click here.)


Jeremy Shapiro is an executive in HR at a leading financial services firm, working on talent analytics. Formerly a Senior Vice President of the Hodes iQ Talent Management Suite at Bernard Hodes Group and is a co-author of the HR metrics book Ultimate Performance. Jeremy has coached hundreds of companies in recruiting and HR technology solutions across industries and sizes. Jeremy is a frequent speaker and author on HR technology topics and HR Business Intelligence topics, such as SHRM, IHRIM, the Human Capital Institute, and more. He is a frequent contributor to articles and whitepapers on HR Business Intelligence. Jeremy holds a Masters of Science in Information Systems from NYU and a B.A in Economics from Rutgers University. Specific topics of research include HR metrics, talent management technology, and next generation recruiting technologies.

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Talent metrics and human capital analytics galore.                                                                        

Upcoming Presentations
Cornell ILR, Metrics that Matter: How HR Analytics Impact the Bottom Line, June 3-4, 2014 or November 13-14, New York, NY

HBR Webinar (Recording) - Competing on Talent Analytics November, 2011

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