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Social Business Design (David Armano) Deck

This comes from Logic +Emotion , and a favorite of mine. I think it has some serious implications for talent management. Example: If social media were different, how could interactions between your call center and a customer be improved? More

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50% of Jeremy

Talent metrics and human capital analytics galore.                                                                        

Upcoming Presentations
Cornell ILR, Metrics that Matter: How HR Analytics Impact the Bottom Line, June 3-4, 2014 or November 13-14, New York, NY

HBR Webinar (Recording) - Competing on Talent Analytics November, 2011

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